Even if anonymity often outweighs online, customer dialogue is increasingly becoming a strong pillar of success, especially for online shops. Above all, the importance of conversational marketing is increasingly becoming an important tool in customer care. This article should show you what exactly it is and to what extent conversational marketing is used. What is conversational marketing? When shopping online, we repeatedly come across so-called chat windows through which the company itself offers us help, for example in the form of advice. As a customer, you can then decide for yourself whether you would like to take advantage of this free additional offer. Often it is then possible to communicate with a consultant both in text and in bullet point form within the chat. However, it is not always possible to clearly distinguish whether the other end is a real person or just a programmed machine. In the meantime, however,…
The year is slowly coming to an end and Christmas is approaching with great strides. In addition to all the pre-Christmas stress that arises, you should also adapt your web project to this particular season of the year. Because even things less related to the holidays, such as your SEO strategy, can actually be made suitable for Christmas. How? – We would now like to introduce you to 5 helpful tips for this. 5 tips for a Christmas-ready SEO strategy Whenever Christmas is just around the corner, the great search for the right gifts begins. Online retail in particular is booming here and the search engines are running hot in the run-up to Christmas. A good reason to optimize the SEO strategy of your own website so that you too can benefit from the Christmas business. Tip 1: Research the strongest keywords Especially at Christmas time, the bandwidth and volume…
Even if a lot of things seem easier to implement online than in the offline world, professional online marketing is still no picnic. Instead, due to the high level of competition, many website operators often have to dig deeper into their bag of tricks and constantly look for new creative ideas. But here, too, there are a few things to consider, what should be better left or what can really help you in the field of online marketing. Do’s in online marketing With the right measures, you can achieve great success in online marketing even with relatively little experience. Our following tips can help you with this. Analyze your own target audience Online marketing also relies on addressing the customer in a targeted manner. This means that you should know and analyze your target audience thoroughly before taking any action. You can get this information, for example, through surveys or…
Smaller companies also like to take up the topic of “social media in medium-sized companies” and often implement it enthusiastically at the beginning, but many organizations quickly run out of steam afterwards. In this article, we want to explain how exactly this can be avoided using the following tips. 5 tips for successful social media in medium-sized businesses Social media is now much more than just posting any content on any platform. Instead, the right strategy for successful implementation must be found, especially in medium-sized companies. Tip 1: Create the right basis First of all, it is also important in social media marketing to develop the right foundation, i.e. a sophisticated strategy, instead of just going wild. Along with the planned campaign, measurable and comprehensible goals must be set, which you can use to orientate yourself with your content again and again. For example, it is good if you can…
When it comes to understanding the behavior of your own customers and understanding their needs, the customer journey is a helpful tool to achieve precisely these projects. Ultimately, it helps to visualize the current relationship with its optimization potential and to continuously perfect it. In addition to individual sub-areas such as services, products or customer segments, the customer journey can also be applied to the entire company. Building an efficient customer journey is a process that requires a lot of attention to detail, as the individual touchpoints can have different effects on the customer from different perspectives. The right preparation and a strategic structure are therefore the be-all and end-all. This article will explain exactly how this works. Build a customer journey – in 5 steps! When building the customer journey, there are of course always individual options, so that you should always adapt the individual sub-steps exactly to your…
Content marketing is no longer just part of the repertoire of large, but also small and medium-sized companies. The content offered by brands of all sizes is noticeably improving. However, this is no reason to let up in content marketing. Instead, companies should already start thinking about new trends and their implementation options. We have summarized what exactly these are and what will change in 2020 as an outlook for you. The most important content marketing trends for 2020! Successful content marketing is primarily about two things: quality and speed. While the former depends above all on the creativity and commitment of the company, the latter mainly has to do with the responsiveness of the brand. And to keep this as high as possible, it is therefore important to deal with the latest trends in good time. Artificial intelligence Automated content is on the rise and will continue to play…
It is often not very clear how community building is properly defined, which is why the great potential behind it is rarely recognized. Community building can contribute significantly more to the company’s success and sales of a product than the traditional click & buy relationship with a customer. Because community building can be reflected in many shapes and colors. From the communicative group, the open forum and special member programs to events outside the online world, everything is possible. Community building is as diverse as its users, but always pursues the same goal: building a long-term customer relationship. Accordingly, community building is not necessarily part of traditional marketing, which is primarily about winning new customers. Instead, community building is often referred to as relationship management. At the same time, however, it is usually also comparatively much more complex and time-consuming. However, there are a couple of really good reasons to…
Projektify is a free marketplace on which users claim they can create web projects as advertisements. As an association, we are dependent on free assistants. Projektify only checks the ads on a random basis and with the help of algorithms. This enables us to offer the marketplace free of charge. It is not easy to separate fraudsters from reputable sellers and the anonymity of the Internet makes this even more difficult. We would like to give you a little help for this. Especially if you do not yet know the market and its pitfalls as a first-time buyer or have little experience in buying a company, it is important to be particularly careful and careful. A very important point to check whether the key figures and information in the ad are correct. Take a close look at how annual balance sheets, debts, assets, and so on are reported. Do the…
Affiliate marketing is all the rage. The growth seems unlimited. For example, a Study by the affiliate network Awin that every sixth euro in online trading is already based on affiliate marketing. And this trend only seems to increase in 2019. We have summarized the new approaches for you by taking a closer look at 5 of the most important innovations. Affiliate Marketing Trends 2019 Affiliate Marketing is known as an industry with quick adaptability, which is why the trends here always correspond to the latest ideas and visions of the global world. Mobile use The importance of mobile use is nothing new, but companies in the area of affiliate marketing must increasingly respond to the associated requirements. This means that, for example, in the area of non-permitted cookies in browsers, new measures must be sought so that customer behavior can be further tracked and understood. At the same time,…
No question about it, building a customer journey is a real aid in increasing success and profit, especially in terms of user-friendliness and the often associated high conversion rate. At the same time, however, there are always some hurdles when it comes to efficiently implementing the customer journey. In this article we want to clarify which exactly this can be. Challenges along the customer journey Although many web operators and companies know the advantages of the customer journey, many still find it difficult to build one efficiently and successfully. The same hurdles often arise that have to be overcome. Inadequate analysis of the target group An important and often neglected obstacle is the adequate analysis of the target group. However, touchpoints can only have a promising effect on a customer if they are explicitly tailored to them and their needs. To do this, however, the needs of the customer must…